Salesforce.com offers Twitter as a monitoring & support service

Here we are…One of the first business application for Twitter:  the micro-blogging service is now integrated into Salesforce.com. The service helps monitoring what is  “Twitted” on a brand, monitoring the solutions given by a user to another one and do direct on on one or one to the mass customer support.

Salesforce is not directly making money out of this but the service does add value to its customers – definitely more for the price – Is Twitter making money out of this?

What do you think?

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